Thursday, September 15, 2005

Jack Welch in WSJ: The Five Stages of Crisis Management

OpinionJournal - Featured Article
Shame-mongering: This is a period in which all stakeholders fight to get their side of the story told, with themselves as the heroes at the center. Katrina's shame-mongering had blasted into overdrive by Tuesday, about 48 hours after landfall. I would wager that never before has a storm become so politicized.

Very quickly, Katrina wasn't a hurricane--it was a test of George Bush's leadership, it was a reflection of race and poverty in America, it was a metaphor for Iraq. The Democrats used the event to define George Bush for their own purposes; the Republicans--after a delay and with markedly less gusto--used it to define them back.

The key word here is delay. Because in any crisis, effective leaders get their message out strongly, clearly--and early. George Bush and his team in Washington didn't do that, and they are paying for it.


Blogger Bohemian Like You said...

This comment placed here for the same purpose that a bartender puts a couple of his own dollars in the tip jar at the beginning of his shift. Comments beget comments.

9/15/2005 11:42:00 AM  
Blogger Bohemian Like You said...

Heh heh - W's obituary has been written many times.

Too bad his poll numbers are going up.jhs

9/15/2005 01:35:00 PM  

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