Thursday, September 15, 2005

Jack Welch in WSJ: The Five Stages of Crisis Management

OpinionJournal - Featured Article
Shame-mongering: This is a period in which all stakeholders fight to get their side of the story told, with themselves as the heroes at the center. Katrina's shame-mongering had blasted into overdrive by Tuesday, about 48 hours after landfall. I would wager that never before has a storm become so politicized.

Very quickly, Katrina wasn't a hurricane--it was a test of George Bush's leadership, it was a reflection of race and poverty in America, it was a metaphor for Iraq. The Democrats used the event to define George Bush for their own purposes; the Republicans--after a delay and with markedly less gusto--used it to define them back.

The key word here is delay. Because in any crisis, effective leaders get their message out strongly, clearly--and early. George Bush and his team in Washington didn't do that, and they are paying for it.

2 Comments:

Blogger Bohemian Like You said...

This comment placed here for the same purpose that a bartender puts a couple of his own dollars in the tip jar at the beginning of his shift. Comments beget comments.

9/15/2005 11:42:00 AM  
Blogger Bohemian Like You said...

Heh heh - W's obituary has been written many times.

Too bad his poll numbers are going up.jhs

9/15/2005 01:35:00 PM  

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